CATI Services

Bridging Human Interaction and Digital Efficiency

What is CATI?

Computer-Assisted Telephone Interviewing (CATI) is a sophisticated survey methodology where trained interviewers conduct telephone surveys using specialized software that guides the interview process, records responses in real-time, and ensures data quality through built-in validation.

CATI represents the perfect blend of traditional telephone research and cutting-edge technology, enabling efficient, accurate, and real-time data collection through expertly conducted phone surveys.

CATI Call Center

Our CATI Capabilities

B2B CATI Services

  • Expert interviewers specialized in business-to-business research
  • Access to decision-makers across industries and company sizes
  • Professional tone and approach for executive-level interviews
  • Complex questionnaire handling for technical B2B topics
  • Industry-specific expertise across multiple sectors

B2C CATI Services

  • Experienced interviewers trained in consumer engagement
  • Diverse demographic reach across all consumer segments
  • High response rates through proven engagement techniques
  • Real-time data validation and quality checks
  • Flexible scheduling for maximum respondent convenience

CATI Advantages

Real-Time Data Collection

Immediate response capture and validation

High Data Quality

Built-in logic checks and skip patterns

Personal Touch

Human interaction increases engagement

Complex Questionnaires

Ability to handle intricate survey logic

Clarification Capability

Interviewers can address respondent questions

Monitoring & Quality Control

Supervisor oversight ensures consistency

Our CATI Process

1

Questionnaire Design

Collaborate with clients to develop effective survey instruments

2

Interviewer Training

Comprehensive briefing on project objectives and methodology

3

Sample Management

Strategic sample allocation and quota monitoring

4

Real-Time Monitoring

Quality supervisors oversee interviews as they happen

5

Data Validation

Automated and manual checks ensure accuracy

6

Reporting & Analysis

Transform raw data into meaningful insights

Ready to Start Your CATI Research?

Let's discuss how our CATI services can deliver the insights you need